I.T. Department Structure

RobotPark Programming

Creating all necessary software, business and interfaces of RobotPark system, and keep updating it to be fulfilling our customer’s requirements   

Main Internal ERP System management

1.Gathering each module requirements as per its department users and its management

2.Surveying its internal links and behavior – the relations in between the parts of the one module

3.Surveying the relations between each particular module parts and the other modules parts (Many to Many)

4.Rebuild and create new relations if necessary (Internal and external relations) after coordinating with each module users and departments management, in order to complete the logic of data integrity and stability, and to optimize and reduce the data entry time and efforts.

5.Creating flowcharts, lists, tables… to be send to our programming agent.

6.Coordinate between our programming agent and our departments whenever our programming agent needs more details.

7.Implementing and testing the ready modules.

8.In case we found bugs or problems while testing the new modules, we are coordinating with our programming agent to solve

9.After completing the new module testing phase, we are installing it in each computer and training users

10.From time to time, users are facing bugs or they ask for new reports or requirements, that time again we have to check that through the same cycle, i.e. same procedure.

Other sub systems management

As it is difficult to find one ERP can cover all the organization business, some other sub systems are also need following up, plus that old sub systems cannot be completely stopped, those sub systems mostly prepared to serve some special tasks, and mostly prepared and designed by old languages and via old technologies, like FoxPro and VB6.

Developing new sub software, Distributed spread sheets and tools

We are developing new software and tools as per the concerned department heads requires, our new software also compatible with the main ERP, it works like expansion arms to increase the usability and the performance of our main ERP. Some are completely stand alone have been created to cover a special tasks, which has no relation with our ERP and its DB.

Attendance System

In such organizations like ours, homogeneous distributed business segments are very difficult to be served through the standard attendance systems, accordingly; our Finger Prints machines, which belongs to different brands and technologies, and all the other supporting tools and systems needs a lot of work to be suitable and efficient, and also to be more management supporting arm via a huge statistics reports, demonstrating each employee efficiency, clearing his image. This by creating tools to merge all our huge attending resources data into one pool, and manipulate it to be in clear logic in useful format.

Help desk supporting

Help desk supporting to the end user level, in our ERP, Excel, Windows, Win-Word and all other software is also considered as an important task.

RobotPark Management

Installing all related hardware of our products, especially the RobotPark System, and helping our customer supporting team to keep our customer always fully satisfied

Internal Hardware Tasks

1.Installing & configuring desktop computers & laptops operating systems & software.

2.Updating all systems antivirus, plus fixing & troubleshooting viruses’ problems on the computers in main office & site offices.

3.Fixing & troubleshooting hardware & software problems related to Desktop PCs, Laptops, printers, Scanners, faxes, photocopiers & UPSs in our main office & in the site office.

4.Installing & fixing the physical connection of the fingerprint machines and the network.

5.Planning, designing & installing full network infrastructure in the main office & on the site office.

6.Terminating & fixing network cabling (CAT5e, CAT6.with RJ-45, sockets & patch panels, then connecting patch cables with the switches. Managing routers, Switches, and gateways.

7.Checking, fixing & troubleshooting all network & internet connectivity issues. Plus configure and troubleshooting E-Mail for users ( Outlook.

8.Receiving users' complains in the main office & site office, and supporting them either through the phone or by visiting their office, and installing the proper tools.

9.Verifying, checking the quality of the supplied items & checking the suppliers in case any problem happen.

10.Trying to develop IT solutions whenever possible. And support and help and educate users.

Site Office Activities

1.Maintenance and repair of desktop computers and laptops

2.Managing consultant Computers and laptops

3.Managing Internet Related Issues for consultants and SGCC

4.Design of network, maintenance of network structure, Installation and implementation of network

5.Maintenance   of printers, Network activities, file sharing and printings, Data uploading and updating

6.Maintenance of computers by preventing from Viruses attacks. Routine updates of antivirus software and installation of other software.

7.Installation and maintenance of engendering related software and maintenance of engineering software

8.Maintenance of plotters and A0 copiers

9.Maintenance of Internet, Virus scanning and solving virus related issues.

10.Connectivity of Site Store systems for daily activities

11.Maintenance of software for the store system activity

12.Routine communication with Etisalat for Internet related issues

Material and Asset Follow-up

1.Inspection and approval against Material requests receiving

2.Inspection and approval against Asset requests receiving

3.Enquiry of quotations from the suppliers as per requests are generated

4.Following-up Purchase department for Materials/Assets after the submission of Material/Asset requests

5.Following-up Purchase department for LPO details after the submission of Material/Asset requests

6.Follow-up of materials from suppliers

7.Follow-up of suppliers for warranty, repair and replacement issues

1. Installing, configuring & troubleshooting company domain & servers in the main office:

Domain Controller (PDC):

It is the domain that controls the policy and access rights to all the computers in the head office.

Additional Domain Controller (BDC):

It supports the main domain in controlling users rights. This server has been designed also to be standby in case if any fault happened in Main Domain controller. 

Database Servers (MS-SQL Server 2008):

It is the data store which stores all the data that belongs to the company in centralized location (Old Programs & Profit System).

Citrix Servers:

It is the gateway to the internal network from the site offices to connect and use profit system in the main office network.

ISA Servers:

It is the main internet gateway that manages overall access to the internet and acts as a firewall & proxy which prevents anonymous attacks from the internet.

File Sharing Servers:

It is a centralized location to store and share all the files & folders in the company between the users.

Backup Servers:

It is a centralized location to store all the companies’ backups.

Web & IMS Server:

Holding and controlling all our websites files

Standby Server:

Taking place of the important servers in case of any failure occurred.

Profiling

Running and monitoring SQL Profiler tool which monitors all users transactions in ERP System

2. Managing & monitoring servers & implementing disaster recovery plans in case any server goes down.

3.Taking regular backups from the servers as necessary to avoid losing the data.

4.Arranging server room & fixing racks, patch panels and switches the connecting the network cables to the servers.

5.Managing all the users’ names, users’ rights, users’ privileges & access controls in the domain.